{"id":707,"date":"2010-11-02T09:07:15","date_gmt":"2010-11-02T13:07:15","guid":{"rendered":"http:\/\/kmtom.wordpress.com\/?p=707"},"modified":"2010-11-02T09:07:15","modified_gmt":"2010-11-02T13:07:15","slug":"customer-service","status":"publish","type":"post","link":"http:\/\/ktomdesign.com\/blog\/2010\/11\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<p>I&#8217;m sure we all have some crazy stories about customer service. Just last week I called Verizon Wireless and EA\/Nintendo customer service and ended up solving the issues myself.<\/p>\n<p>&lt;rant&gt; For VZWireless, I had a downloaded app hanging at the &#8220;Installing&#8221; phase on my phone for weeks. I called and the rep told me that the only thing I could do was factory reset my phone. Uh, NO THANKS! I decided to clear the cache of the &#8220;Market&#8221; app and whala, the app needed to be updated! The next was when I was trying to download some new songs for Rock Band 2. When I would go to purchase it would give me an error that I needed to call EA Support. Well I did, the guy there told me I needed to call\u00a0Nintendo. While on hold with Nintendo (and whistling along to the Mario theme) I solved the problem by shutting off the console and turning it back on. Now why couldn&#8217;t the EA guy told me to try this??? &lt;\/rant&gt;<\/p>\n<p>Well, not surprising, Verizon has the worst customer service\u00a0among U.S. Mobile companies. Bank of America also ranks up there pretty high. Not surprising since I recently submitted a disputed charge (the supermarket double charged me). It was awarded, but then they credited my account twice! Which they then had to charge me my account once again. Why????<\/p>\n<p>&#8220;A customer is the most important visitor on our premises. He is not dependent on us &#8211; we are dependent on him.&#8221; -Unknown<\/p>\n<p><a href=\"http:\/\/kmtom.files.wordpress.com\/2010\/10\/what-is-good-customer-service-600x1793.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-708\" title=\"what-is-good-customer-service-600x1793\" src=\"http:\/\/kmtom.files.wordpress.com\/2010\/10\/what-is-good-customer-service-600x1793.png\" alt=\"\" width=\"600\" height=\"1793\" \/><\/a><\/p>\n<p>via <a href=\"http:\/\/www.infographicsshowcase.com\/customer-service-statistics-infographic\/\" target=\"_blank\">The Infographics Showcase<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m sure we all have some crazy stories about customer service. Just last week I called Verizon Wireless and EA\/Nintendo customer service and ended up solving the issues myself. &lt;rant&gt; For VZWireless, I had a downloaded app hanging at the &#8220;Installing&#8221; phase on my phone for weeks. I called and the rep told me that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[18,36],"_links":{"self":[{"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/posts\/707"}],"collection":[{"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/comments?post=707"}],"version-history":[{"count":0,"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/posts\/707\/revisions"}],"wp:attachment":[{"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/media?parent=707"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/categories?post=707"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/ktomdesign.com\/blog\/wp-json\/wp\/v2\/tags?post=707"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}